Refund Policy

Returns & Refund is a guarantee provided by sellers for every product they sell on Burninggal.com
When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact us at customerservice@burninggal.com requesting a full refund and return the item, or keep the item and agree to a partial refund.

Scope of Guarantee

All products on Burninggal.com have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described.

The following situations are not included:
1. An item you claim is not as described, but we can prove that it is.
2. Items are as described, but you no longer want them.

Guaranteed Protection Period

You can submit refund requests up to 15 days after your order has been completed. You can do this by sending us an email at customerservice@burninggal.com.

Conditions for Submitting Refund Requests:

1. We only accept Domestic Returns, you will be responsible to pay shipping fees and all items should be sent to our US office location at 30606 Marigold lane, Lindstrom MN 55045. If you live outside the United States, you will keep the items and will receive a partial refund.
2. The product should be unused and in its original packaging.

Meaning of ‘unused and in the original packaging’

1. Goods which have been taken out of their original packaging cannot be sold again by the seller and can therefore not be returned.
2. Goods should be returned in the exact same packaging as in which they were received, including accessories, manuals, invoices, tags, etc.
3. Goods or accessories which show signs of being used or damaged will not be accepted for returns.
4. Goods that have been washed, worn, damaged or had tags removed from, will not be taken back by the seller.
5. Jewelry, accessories, glasses or similar products which have been used, customized, carved, changed or damaged can also not be returned.

Refunds do not apply if:
You did not receive your items and forgot to apply for a refund on time (=date you receive the items + 15 days).

On Time Delivery

All products on Burninggal.com are guaranteed to be delivered within 60 days (90 days for deliveries to Russia,120 days for deliveries to Brazil). If you buy any product through the site, you are protected if you don’t receive your order on time.

Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster)
3. Other exceptional circumstances outside the control of Burninggal.com