SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of burninggal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://burninggal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Size 17 cm suits me perfectly, nice bracelet that I recommended for my sisters :)
thank you friend very nice beautiful and very very fast
Very cool bracelet. The color is stunning. Came very quickly. Thank you store! I am very happy!!!
Looks good, let's see how to behave in the sock
How I waited for this milata
ok, thank you
All OK! Looks like a pressed marble crumb painted. But I can be mistaken, can really natural stone.
Many thanks, the order was received quickly just for the holiday on March 8 to his wife as a gift. Bracelet made of stone checked 100% recommend this store Thank you!!!
Sent 10/02, came to Moscow by mail 26/02. Natural stone. Good.
I advise everyone)
Good quality goods, came quickly.
All in order. Thank you
Very beautiful bracelet. Fast shipping. I recommend.
It's just lovely! The size took relying on luck. Luck on my side :) looks dignified, no chips, scratches, the color is very nice
Very beautiful bracelet! Track tracked
Everything came very quickly, suddenly. The bracelet is beautiful, apparently the stones are real, heavy. I'm happy! You can safely recommend. With the store did not communicate, there was no need. Thank you!
I'm delighted!!! Just wow!!!! The bracelet costs its money!!! I'm happy!
Very nice thank you!
Excellent Product, same as photo. Real stone. Order on 1/1/2020 and arrived today 24/1/2020. I Am grateful to store for being fast sending my order. Thank you very much. Definitely recommend
Super... Veľmi pekne to je
Free delivery, I have caught 19 cm, my wrist do surrounding 16 cm, the clap it is slightly loose, but what I souhaitais, the bracelet is about elastic rose, I'm funny this purchase, can I take another. Thanks + 5
Chile came very fast. Are very beautiful But large.