SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of burninggal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://burninggal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Euro (€)
US Dollar ($)
Everything is intact) nothing is deformed
Good patches, came in intact. Let's see the result.
Came quickly enough store recommend!!
One box was wet
We walked, of course, patches very long before MOS. region. Ordered in early January, came in early March. packed well, nothing flowed out, everything is hermetically. I store them in the refrigerator, swelling removed in the morning well. allergies did not cause. Super, I recommend.
Nice smell. Lots of fluid inside. There is a spoon
It came with the broken protection cap, but the product did not escape the container. Overall very well, it is fresh and soft. Nice.
Not yet used
Patches are well packed. they smell delicious. Later I will write as they are in action.
Everything is OK, the gel is a lot, nothing flowed out when delivered. Patches are quite wide, well moisturize. There is a small cooling effect. About the naturalness of the composition and possible allergic reactions I can not say anything. I'm not allergic.
Everything came, sealed perfectly, nothing flowed out, packaging whole. The order was sent quickly, but the parcel was a month.
The tightness of the package was not broken. All collagen liquid is preserved inside the package. A convenient spoon is included. When use do not harness, the noticeable effect is given a week after use
Everything came in the package in order, the smell is good yet has not tried. Thank you pradavtsu!)
To Moscow went a little more than a month. A little spilled, but not critical, the fluid inside a lot. In action I can not say yet)
January 7 ordered, February 21 received,-not very quickly,. a month and a half to the Krasnoyarsk territory, but all the whole in the package, you can order.
Boxes are wrinkled, a little unpleasant. Inside everything is whole, even though it's good. Thank you very much
The goods came for a month and a half, in appearance everything is fine, even the box is not wrinkled, I will add after use
Good patches. The effect is. Well remove bags under the eyes
Class
A little plucked, but without redness. Flows if to whom basic packing. Spoon uncomfortable, I got fingers
The jar leaks, because the box is a little crumpled and wet, although the outer packaging is good. If you take not for a gift, then it does not matter, of course. There is especially no smell, thin and well moisturize, although a little slip. For its price good enough. Allergies or irritation were not after use, although the skin is sensitive
Came for 3 weeks. Very nice, cool. With sequins)) after them, good skin condition. No allergies
Everything came. But 1 box was strongly wrinkled and was not closed, the liquid poured out.
Patches came well packed, everything Looks nice.
Everything came in 10 days. Packing (in the photo). . In action did not try .Must be all right. The store is 10 points .. I advise... Thank you very much